Shipping Policy

Effective Date: July 24, 2026

Thank you for shopping with us. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for important information about order processing, shipping, and delivery.

Order Processing

  • Orders are processed within 1–3 business days after payment is successfully confirmed.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • Domestic Orders: 3–7 business days

  • International Orders: 7–21 business days

Please note that delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (where available). You can use this tracking number to monitor the progress of your shipment.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact our customer support team. We will work with the shipping carrier to help locate your order and resolve the issue as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us process your claim, please provide:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

We will review your request and arrange a replacement or refund if appropriate.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Delivery Issues

If your tracking information shows that your package has been delivered but you have not received it:

  • Check with family members or neighbors.

  • Contact the shipping carrier.

  • Reach out to our customer support team for assistance.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Email: nayaabhouse@gmail.com

We are committed to providing reliable shipping and excellent customer service. Thank you for choosing our store!