Return & Refund Policy

Effective Date: July 24, 2026

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging with all accessories and tags (if applicable).

  • Proof of purchase or your order number is required.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Downloadable or digital products

  • Personalized or custom-made items

  • Clearance or final sale items

  • Products marked as non-returnable

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will review your request and provide a replacement or refund if approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds are typically processed within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be canceled before they are shipped.

Once an order has been dispatched, it cannot be canceled and must follow the standard return process.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.

  2. Contact your credit card provider, as it may take some time for the refund to appear.

  3. Contact your bank for additional processing information.

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

If you have any questions about returns or refunds, please contact us.

Email: nayaabhouse@gmail.com

We are committed to providing excellent customer service and will do our best to resolve any issues promptly.